Warranty And Guarantee Statement

Warranty Coverage and Duration

Standard Warranty

UNRACK warrants that at the time of delivery, our Products will:

Fully comply with published technical specifications
Be free from defects in material and workmanship
Meet or exceed industry standards for durability and performance

Warranty Period

Unless another period is agreed in the Contract, the warranty shall apply from the date of delivery and during the time periods set out in the Warranty Schedule attached to the order confirmation.

Warranty Claim Process

Claim Notification Requirements

Customers MUST submit warranty claims in writing within:

Ten (10) calendar days of discovering a product defect
Immediate notification required if the defect may potentially cause safety issues or significant equipment damage

Claim Submission Details

A valid warranty claim must include:

Detailed description of the defect
Product serial number
Date of purchasePhotographic evidence of the defect
Proof of original purchase
Detailed explanation of how and when the defect was discovered

Claim Forfeiture

Failure to notify UNRACK within the specified time limits will result in:

Automatic forfeiture of warranty claim rights
Loss of eligibility for repair, replacement, or compensation

Warranty Resolution Procedures

Resolution Options

For validated warranty claims, UNRACK reserves the right to:

Repair the defective product at no cost to the customer
Replace the entire product with an identical or equivalent model
Provide a full refund of the original purchase price

Resolution Process

Initial assessment completed within 10 business days of claim submission
Repair or replacement typically completed within 30 days of claim approval
Shipping costs for warranty service covered by UNRACK

Rust Resistance Guarantee

Corrosion Performance Commitment

UNRACK guarantees superior rust resistance based on:

Rigorous salt spray testing (minimum 250 hours)
Zero observable corrosion under standard testing conditions
Commitment to outperforming competitive equipment manufacturers

Rust Guarantee Terms

If rust formation occurs within the warranty period under normal use conditions:

UNRACK will replace the affected component free of charge
Rust must be substantiated through professional inspection
Guarantee applies only to structural integrity-compromising rust

Warranty Exclusions

The warranty does NOT cover defects or damages resulting from:

Improper installation not performed by authorized UNRACK technicians

Unauthorized modifications or repairs
Failure to follow provided maintenance and usage guidelines
Normal wear and tear
Cosmetic damages that do not affect functional performance
Damage from external factors (environmental conditions, accidents, misuse)
Use of non-original replacement parts
Commercial use beyond specified equipment ratings
Improper storage or transportation

Customer Responsibilities

Maintenance Requirements

Customers must:

Follow all published maintenance guidelines
Conduct regular inspections
Use equipment only for intended purposes
Maintain original packaging for potential future claims

Documentation

Customers should:

Retain original purchase receipts
Document all maintenance activities
Register product within 30 days of purchase for full warranty protection

Liability Limitations

UNRACK's total liability is limited to:

Cost of product repair
Product replacement
Refund of original purchase price

UNRACK explicitly disclaims:

Consequential or incidental damages
Lost productivity or revenue
Indirect economic damages
All implied warranties beyond those specified herein

Claim Investigation Provisions

Case-by-Case Evaluation

UNRACK expressly reserves the right to:

Investigate each warranty claim on an individual basis
Conduct a comprehensive assessment of the specific circumstances surrounding the claimed defect
Request additional information or evidence from the customer
Perform independent technical analysis of the product in question

Evaluation Criteria

Our investigation will consider:

Specific conditions of product use
Maintenance history
Adherence to usage guidelines
Nature and extent of the reported defect
Evidence of improper handling or external damage
Compliance with warranty terms

Investigative Process

Each claim will undergo a thorough and impartial review

Customers may be required to provide:

Detailed product history
Photographic or video evidence
Original purchase documentation
Maintenance recordsUNRACK retains the final discretion in determining warranty claim validity

Reservation of Rights

UNRACK reserves the right to:

Deny claims that do not meet warranty criteria
Require additional verification
Modify warranty coverage based on individual claim circumstances
Conduct on-site inspections if deemed necessary

Dispute Resolution

Claim Disputes

Unresolved warranty claims may be escalated to UNRACK's customer service management
Formal dispute resolution process available upon request
Arbitration may be required for complex claims

Final Resolution

If UNRACK fails to resolve a valid warranty claim within 45 days:

Customer may request full product replacement or refund
Claim must be submitted in writing
Final resolution subject to independent technical verification

Governing Law

These warranty terms are governed by Bangalore’s laws and are subject to local consumer protection regulations.

Appendix 1: Product Specifications

Olympic Barbells

Key Material Performance Indicators

Measured Tensile Strength: >200 kPSI
Yield Strength: 183 KSI
Load bearing capacity: 800 KG
Corrosion Resistance: 250 hours of salt spray test passed. Rust resistance of minimum 5
years
Use of chrome-free Technology for non-stainless steel components
Environmentally sustainable manufacturing process
Eliminates harmful chrome plating
Ensures long-term material integrity

Weight Plates